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Shipping policy

Shipping Policy

Shipping Methods & Carriers

We offer the following standard shipping rates for orders delivered to the United States and Puerto Rico:

  • Orders of $115 or more: Free standard shipping.

  • Orders under $115: $5.95 flat-rate standard shipping.

The $115 free shipping minimum is based on your merchandise subtotal after discounts, before taxes and shipping charges. All amounts are in USD.

Customers may choose to upgrade to a faster FedEx shipping option at an additional cost at checkout. Free standard shipping does not include expedited shipping upgrades.

Processing & Delivery Time

  • Please allow 1–3 business days for order processing before shipment.

  • Orders are typically delivered within 2–3 business days after shipment.

  • Delivery times are estimates and may vary depending on your location and carrier conditions. Processing time is separate from delivery time.

International Shipping

  • Free standard shipping and the $5.95 flat rate apply only to orders delivered to the United States and Puerto Rico.

  • International shipping rates and delivery times vary by destination. Available shipping options and charges are displayed at checkout.

Shipment Tracking

  • You can track your order using the tracking information provided in your shipment confirmation email.

  • You can also log in to your account at Resilientactive.com to check your order status.

  • Please enter your email address correctly at checkout to receive your confirmation and tracking information. If you do not see these emails, check your junk or spam folder.

Changing Shipping Address

  • Shipping addresses cannot be changed once an order has been fulfilled.

  • We will only ship to the address provided at the time of purchase.

  • If an incorrect address is provided, the customer will be responsible for any additional shipping fees incurred.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages after they have been marked as delivered.

  • If you believe your package has been lost or stolen, we recommend filing a claim with USPS, FedEx, or your designated shipping carrier.

Address Errors & Undeliverable Packages

Please verify that your shipping address is complete and accurate before placing your order.

If a package is returned to us because the shipping address provided at checkout was incorrect or incomplete, we will contact you by email. You will have 5 business days from the date of our email to provide a corrected address and arrange reshipment. Any additional shipping charges required to resend the package are the customer’s responsibility.

If we do not receive a response within 5 business days, we will cancel the order and issue store credit for the merchandise amount paid, less the original outbound shipping cost we paid to the carrier. This deduction also applies to orders that originally qualified for free shipping. Any shipping fee already paid by the customer will be credited against that cost so that the same shipping expense is not charged twice.

This section applies only to packages returned to us because of an incorrect or incomplete shipping address. Returns requested by customers after delivery are covered by our Return & Exchange Policy.

For any shipping-related questions, please contact us at info@resilientactive.com.