Refund policy

Return & Exchange Policy

You have 14 days from the date you receive your items to request a return or exchange. Once your request is approved, you have 14 days from the approval date to ship the items back.

Return & Exchange Eligibility

Items must:

Be unworn, unused, and free of deodorant stains.
Have their original tags attached and be in their original packaging.
Be accompanied by a receipt or proof of purchase.
Meet the request and return-shipping deadlines above.

Items sent back without prior approval will not be accepted. We reserve the right to decline ordinary returns or exchanges that do not meet these requirements.

Final Sale Items

The following items are not eligible for ordinary returns or exchanges:

Swimwear bottoms and underwear.
Accessories, including socks, headbands, hats, caps, and sweatbands.
Sale items already marked down in price.
Gift cards.

These exclusions do not prevent you from contacting us about defective, damaged, or incorrect items. Please see Damages & Order Issues below.

Purchases Made With Discount Codes

Otherwise eligible items purchased using a discount code may be exchanged or returned for store credit, but are not eligible for a refund to the original payment method.

Final-sale exclusions still apply. Using a discount code does not make a final-sale item eligible for an exchange or store credit.

Store credit is based on the amount paid for the returned merchandise after applicable discounts.

How to Start a Return or Exchange

Email info@resilientactive.com within 14 days of delivery with your order number, the items you wish to return or exchange, and the reason for your request.

Requests are reviewed during business hours, Monday through Friday, 9:00 AM–5:00 PM Atlantic Standard Time (AST). Please allow 3–5 business days for a response. Your eligibility is based on the date you submit your request, not the date we respond.

Once approved, we will provide return instructions. You must ship the items back within 14 days of approval; otherwise, the request will be cancelled.

Please allow 1–5 business days after we receive your return for inspection and processing.

Return Shipping & Original Shipping Charges

For ordinary returns and exchanges, customers are responsible for the cost of shipping items back to us. We recommend a trackable shipping service and keeping your shipping receipt until the return is completed.

Original shipping fees paid at checkout are non-refundable for ordinary merchandise returns.

If your order received free shipping and you return all merchandise for a refund, we will deduct the actual original outbound postage cost we paid to the carrier from your refund. This covers the shipping service already provided. We will disclose the deduction when approving your return.

This full-order shipping deduction does not apply to partial returns, exchanges, or returns for store credit. Original shipping charges will not be deducted twice.

Different arrangements apply to defective, damaged, or incorrect items, as described below.

Exchanges

Eligible items may be exchanged for a different size, color, or product, subject to availability.

Customers pay to ship the original items back to us.
After we receive and approve the returned items, we cover standard shipping of the replacement items to the United States or Puerto Rico.
We do not deduct the original outbound shipping cost from the value of an approved exchange, including when the original order received free shipping.
Any international replacement shipping charges will be disclosed before the exchange is finalized.
The exchange value is based on the amount paid for the returned merchandise after applicable discounts.
If the replacement costs more, you must pay the difference before shipment. If it costs less, the difference will be issued as store credit.
If the requested replacement is unavailable, we will issue store credit for the amount paid for the returned merchandise. You may also choose store credit instead of an exchange.
Only one exchange is permitted per original order.

Final-sale exclusions and the return eligibility requirements above apply to exchanges.

Refunds

Eligible full-price items purchased without a discount code may be returned for a refund to the original payment method.

You must request the return within 14 days of delivery and ship it back within 14 days of approval. The item does not need to arrive at our facility within the initial 14-day request window.

After inspecting your return, we will notify you whether your refund is approved. Approved refunds will reflect any applicable shipping deduction described above. The time it takes for the refund to appear in your account depends on your bank or payment provider.

Sale items and items purchased using a discount code are not eligible for ordinary refunds to the original payment method.

Pre-Orders & Pre-Sales

Pre-order and pre-sale cancellations requested before shipment are governed by our Pre-Order & Pre-Sale Cancellation Policy, including its refund terms. The ordinary post-delivery return restrictions in this policy do not override those cancellation terms.

Once a pre-order has shipped, cancellation is no longer available. After delivery, return and exchange requests are governed by this policy.

Damages & Order Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, email info@resilientactive.compromptly with your order number, a description of the issue, and photos where possible.

Keep the items and packaging while we review the issue. Please do not send anything back until we provide instructions.

Confirmed defective, damaged, or incorrect items are handled separately from ordinary change-of-mind returns. Final-sale and discount-code restrictions do not prevent a resolution. We will arrange an appropriate replacement or refund and cover any necessary return or replacement shipping for a confirmed issue.

Missing or Damaged Shipments

If your package appears lost in transit, arrives damaged, or is marked delivered but cannot be located, contact info@resilientactive.com so we can help investigate with the carrier.

For packages marked delivered, please first check the delivery location, household members, and building management where applicable.

Please retain packaging, photos, and relevant tracking information. We may request your cooperation with a carrier investigation or insurance claim. Any available insurance coverage and claim requirements depend on the carrier and shipping service used.

Address Errors

Please verify that your shipping address is complete and accurate before placing your order.

If a package is returned or undeliverable because of an incorrect or incomplete address provided at checkout, the customer is responsible for additional shipping costs required to resend it. Please refer to our Shipping Policy for the process for undeliverable packages.

Your Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Contact Us

For return, refund, or exchange inquiries, email info@resilientactive.com.